Throughwave (Thailand) Co., Ltd. (the “Company”) values the protection of personal data. This Privacy Policy describes how we collect, use, disclose, and protect your personal data, and outlines your rights under applicable personal data protection laws.
Collection of Personal Data
The Company collects personal data directly from you through the following channels:
- Telephone
- Submitting contact forms to the Company
Types of Personal Data Collected
Personal data such as name, surname, age, date of birth, nationality, national ID number, passport number, etc.
Contact information such as address, workplace, telephone number, email address, etc.
Storage of Personal Data
The Company stores your personal data in both paper and electronic formats.
Processing of Personal Data
The Company may collect, use, or disclose your personal data for the following purposes:
- To improve products, services, or user experience
- For marketing, advertising, and sales promotions
- To contact, coordinate, respond to inquiries, and provide updates
- For after-sales support
- To collect feedback
Disclosure of Personal Data
The Company may disclose your personal data to other parties with your consent or as permitted by law, as follows.
Business Partners
We may disclose certain information to business partners to contact and coordinate the provision of products or services and to share necessary information regarding product or service availability.
Retention Period
The Company will retain your personal data for as long as necessary while you are a customer or have a relationship with us, or as long as necessary to fulfill the purposes described in this policy. We may retain your data longer where required by law. When no longer necessary, we will delete, destroy, or anonymize your personal data.
Your Rights as a Data Subject
Under personal data protection laws, you have the following rights:
Right to Withdraw Consent
If you have given consent for the Company to collect, use, or disclose your personal data (whether before or after the effective date of applicable law), you may withdraw your consent at any time.
Right of Access
You may request access to your personal data under our responsibility and request a copy, including requesting disclosure of how we obtained your personal data.
Right to Data Portability
You may request your personal data in a format that can be read or used by automated tools or devices and can be transmitted by automated means, and request that we send or transfer such data to another data controller where technically feasible.
Right to Object
You may object at any time to the collection, use, or disclosure of your personal data where such processing is necessary for our legitimate interests (within reasonable expectations) or for the performance of a task carried out in the public interest.
Right to Erasure / Destruction
You may request deletion or destruction of your personal data or anonymization if you believe it was collected, used, or disclosed unlawfully, if we no longer need it for the stated purposes, or if you have withdrawn consent or objected as described above.
Right to Restriction of Processing
You may request a temporary restriction of processing while we verify your request to correct data or your objection, or where we no longer need the data and must erase it but you request restriction instead.
Right to Rectification
You may request correction of your personal data to ensure it is accurate, current, complete, and not misleading.
Right to Lodge a Complaint
You may lodge a complaint with the competent authority if you believe our collection, use, or disclosure of your personal data is unlawful or non-compliant with applicable law.
Advertising and Marketing
We may send information or newsletters to your email to offer content that may be of interest to you. If you no longer wish to receive such communications, you may use an “unsubscribe” link in the email or contact us.
Changes to This Privacy Policy
The Company may update this policy from time to time. You can review the updated terms and conditions on our website.
Third-Party Websites
This Privacy Policy applies only to our products, services, and use of our website. If you visit other websites through our website, their privacy policies will apply and we are not responsible for them.
Contact Details
If you would like to inquire about this Privacy Policy or exercise your rights, please contact us:
Throughwave (Thailand) Co., Ltd.
43 Thai CC Tower, 23rd Floor, Room 234, Yan Nawa, Sathorn, Bangkok 10120, Thailand
Email: info@throughwave.co.th
Tel: 02-2100969 (Business hours: Mon–Fri 09:30–17:00)